Terms and Conditions.

These Terms and Conditions (“Terms”) govern your access to and use of the idiomed mobile application and related services, content, features, subscriptions, and tools (collectively, the “App” or “Services”).

The App is operated by Barış Kayırtar, doing business as Citrapps (“Citrapps,” “we,” “us,” or “our”).

By accessing, downloading, installing, registering for, subscribing to, or using the App, you agree to these Terms. If you do not agree to these Terms, you must not use the App.

idiomed is a mobile educational platform designed for medical school students and similar learners.

The App may provide educational tools and features such as question banks, flashcards, clinical case-based educational content, progress tracking, personalized study features, saved questions, custom decks, shared question lists, usage limits, premium subscriptions, free trials, and related learning tools.

The App is intended for personal educational and study purposes only.

These Terms should be read together with our:

• Privacy Policy;
• KVKK Aydınlatma Metni, where applicable for users in Türkiye;
• End User License Agreement (“EULA”);
• any subscription, billing, trial, or purchase information shown inside the App, the Apple App Store, or Google Play.

These Terms apply generally to your use of the Services. The EULA applies specifically to the license granted to use the mobile application software.

If there is a conflict between these Terms and the EULA regarding app license rights, mobile application usage rules, app store requirements, Apple-related terms, Google-related terms, or software license matters, the EULA will control.

If there is a conflict between these Terms and the Privacy Policy regarding personal data or privacy matters, the Privacy Policy will control.

For users in Türkiye, if there is a conflict regarding personal data processing under Turkish data protection law, the KVKK Aydınlatma Metni and mandatory applicable law will control.

The App is intended only for users who are at least 18 years old or the age of legal majority in their jurisdiction, whichever is higher.

By using the App, you represent and warrant that:

• you are at least 18 years old or the age of legal majority in your jurisdiction;
• you have the legal capacity to agree to these Terms;
• you will use the App only in accordance with these Terms and applicable law;
• you are not prohibited from using the App under applicable laws, sanctions, export control rules, or platform policies.

If you do not meet these requirements, you must not use the App.

The App is provided for educational and study purposes only.

The App does not provide medical advice, diagnosis, treatment, clinical decision support, professional healthcare services, or a substitute for the judgment of licensed healthcare professionals.

You must not use the App for:

• patient care;
• diagnosis;
• treatment decisions;
• emergency situations;
• prescribing or medication decisions;
• real-world clinical decision-making;
• replacing official medical education, clinical supervision, textbooks, academic resources, institutional guidance, or licensed professional judgment.

Any medical, educational, or clinical-style content in the App must be independently verified using official textbooks, academic resources, clinical guidelines, instructors, or licensed healthcare professionals.

The App may include educational materials that are AI-generated, AI-assisted, human-reviewed, automatically generated, manually edited, or created through a combination of these methods.

Although we aim to provide accurate, useful, and educationally valuable content, the App may contain errors, omissions, outdated information, inaccuracies, ambiguous explanations, incorrect answers, incomplete references, or content that does not reflect the latest academic or clinical standards.

You are solely responsible for verifying medical and educational information before relying on it for study, academic, or professional purposes.

You agree that the App must not be used as a source of clinical authority or as the basis for patient-related decisions.

You may need to create an account to use some or all App features.

You agree to provide accurate, current, and complete information when creating or updating your account.

You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account.

You must notify us promptly at contact@citrapps.com if you suspect unauthorized access to your account, misuse of your credentials, or a security issue.

We are not responsible for losses caused by unauthorized use of your account unless required by applicable law.

The App may offer:

• a free version with limited usage or limited features;
• premium subscription plans;
• monthly subscription options;
• annual subscription options;
• a one-week free premium trial;
• other plans, promotions, or feature limits that may change over time.

Free features may be subject to daily, monthly, feature-based, or usage-based limits. These limits may change over time.

Premium features may include higher usage limits, advanced study tools, clinical case features, progress analytics, personalization features, saved content features, or other paid features displayed in the App.

The exact features, limits, prices, subscription periods, trial availability, and billing terms may be displayed inside the App, on the Apple App Store, on Google Play, or in related purchase screens.

Payments for subscriptions and in-app purchases are processed by the Apple App Store or Google Play, depending on your device, platform, and purchase method.

We do not directly collect or store payment card numbers, payment security codes, or full payment instrument details.

Subscriptions may renew automatically unless cancelled before the renewal date through the applicable platform account settings.

A free trial may convert into a paid subscription unless cancelled before the end of the trial period, according to the applicable Apple App Store or Google Play terms and the disclosures shown at the time of purchase.

You are responsible for managing and cancelling your subscription through the platform where you purchased it, such as your Apple ID subscription settings or Google Play subscription settings.

Payments, renewals, cancellations, free trials, and refunds are handled by Apple App Store or Google Play according to their applicable terms, policies, and legal requirements.

Refund requests should generally be submitted through the platform where the purchase was made. You may also contact us at contact@citrapps.com for support, but refunds are subject to Apple App Store or Google Play rules and applicable law.

We cannot guarantee refunds except where required by applicable law or platform rules.

Users may delete their account through the App where this feature is available.

If you need assistance with account deletion, you may contact us at: contact@citrapps.com

Deleting your account may remove or anonymize account-related data and associated App data where reasonably possible, subject to legal, security, billing, fraud prevention, backup, dispute resolution, or compliance requirements.

Deleting your account does not automatically cancel an active subscription. You must cancel subscriptions through the Apple App Store or Google Play, depending on where you purchased the subscription.

Some data may remain in backup systems, logs, billing records, purchase verification systems, fraud prevention records, or legal/compliance records for a limited period where retention is required or permitted.

You agree to:

• use the App only for lawful, personal, educational, and non-commercial purposes;
• provide accurate account information;
• keep your account credentials secure;
• comply with these Terms, the EULA, the Privacy Policy, applicable laws, and platform rules;
• independently verify medical and educational information before relying on it;
• avoid submitting patient information, protected health information, real clinical case files, or third-party sensitive data;
• use shared list, custom deck, report, and feedback features responsibly;
• notify us if you discover a security issue, content error, or account misuse.

You must not:

• use the App for patient care, diagnosis, treatment, emergency situations, prescriptions, or real-world clinical decision-making;
• copy, reproduce, distribute, sell, resell, rent, lease, sublicense, transfer, publish, upload, or commercially exploit App content;
• scrape, crawl, harvest, bulk download, extract, export, or automatically collect App content or user data;
• bypass, disable, or interfere with usage limits, subscription controls, authentication systems, security features, trial restrictions, paywalls, or technical protections;
• use bots, scripts, automation, emulators, or similar tools to abuse the App or extract content;
• reverse engineer, decompile, disassemble, modify, adapt, translate, or create derivative works from the App, except where such restriction is prohibited by applicable law;
• use the App to build, train, test, benchmark, or improve a competing product, dataset, question bank, flashcard system, educational platform, AI model, or commercial service without our written permission;
• submit patient information, protected health information, real clinical case details, health records, biometric data, or third-party sensitive data;
• submit unlawful, defamatory, abusive, hateful, harassing, misleading, infringing, or harmful content;
• attempt to gain unauthorized access to the App, user accounts, servers, databases, Firebase resources, or connected systems;
• interfere with the operation, security, performance, or integrity of the App;
• abuse free trials, subscriptions, refunds, promotions, referral systems, or usage limits;
• impersonate another person or misrepresent your identity or affiliation;
• violate any applicable law, regulation, platform rule, or third-party right.

The App may allow you to submit feedback, report questions, send support messages, save questions, create custom decks, create lists, or share certain content using list codes or similar features.

The App does not currently provide public forums, public comments, direct messaging, chat, or community discussion features.

In the future, the App may include limited profile visibility or sharing-related features, such as showing limited creator/profile information in connection with shared question lists, shared decks, or similar educational sharing tools.

You must not submit, upload, transmit, or share:

• patient information;
• protected health information;
• real clinical case files;
• medical records;
• information that identifies another person without authorization;
• sensitive personal data that is not necessary for use of the App;
• unlawful, defamatory, abusive, hateful, harassing, misleading, or infringing content;
• content that violates the rights of any third party;
• malicious code, spam, or security threats.

By submitting feedback, reports, support messages, shared lists, custom decks, or similar user content, you grant Citrapps a worldwide, non-exclusive, royalty-free, transferable, sublicensable license to use, host, store, reproduce, modify, analyze, display, process, and create derivative works from that content solely for purposes related to operating, maintaining, supporting, securing, improving, and developing the App.

You represent and warrant that you have all rights necessary to submit any content you provide and to grant the license described above.

We may remove, restrict, or delete user content if we believe it violates these Terms, the EULA, applicable law, platform rules, or the rights of others.

The App, including its software, design, interface, text, questions, flashcards, explanations, clinical case-style educational content, algorithms, databases, logos, trademarks, graphics, structure, organization, and other materials, is owned by Citrapps or its licensors and is protected by intellectual property and other laws.

Except for the limited rights granted under the EULA and these Terms, you receive no ownership interest in the App or its content.

You must not use the name “idiomed,” “Citrapps,” related logos, branding, or other proprietary identifiers without our written permission.

We may update, modify, suspend, remove, replace, limit, or discontinue any part of the App at any time, including features, content, free limits, premium features, subscription plans, pricing, user interface, educational materials, analytics, personalization tools, and technical systems.

We may provide updates to improve performance, security, reliability, legal compliance, content quality, or functionality.

We do not guarantee that the App will always be available, uninterrupted, secure, error-free, or compatible with all devices or operating systems.

We are not responsible for interruptions, delays, data loss, or service limitations caused by events beyond our reasonable control, third-party services, platform outages, network problems, device issues, or maintenance.

We may send service-related messages, including account messages, security notices, subscription notices, important updates, support responses, and changes to legal documents.

We may also send push notifications such as study reminders, streak reminders, daily goal reminders, and App-related service updates, where permitted by your device settings and applicable law.

We do not currently send marketing emails.

If marketing communications are introduced in the future, they will be sent only where permitted by law and, where required, with user consent. You may opt out of marketing communications where applicable.

The App may rely on third-party services, platforms, or infrastructure, including services for authentication, cloud storage, analytics, crash reporting, push notifications, subscriptions, billing, or operating system functions.

These may include services provided by Apple, Google, Firebase, Google Analytics, Google Sign-In, Apple Sign-In, Apple App Store, Google Play Billing, and similar service providers.

Your use of third-party services may be subject to separate terms, privacy policies, and rules from those third parties.

We are not responsible for third-party services, third-party terms, or third-party actions except where required by applicable law.

We may suspend, restrict, or terminate your access to the App, with or without notice, if we reasonably believe that:

• you violated these Terms or the EULA;
• you used the App for unlawful, unsafe, abusive, fraudulent, or unauthorized purposes;
• you attempted to copy, scrape, extract, or redistribute App content;
• you attempted to bypass usage limits, subscription systems, security features, or paywalls;
• you abused free trials, subscriptions, refunds, promotions, or platform systems;
• you submitted prohibited content;
• you used the App for patient care, diagnosis, treatment, emergency situations, or real-world clinical decision-making;
• your account creates risk for the App, other users, third parties, or Citrapps;
• suspension or termination is required by law, platform policy, or security needs.

You may stop using the App at any time. You may also delete your account where this feature is available or contact us for assistance.

Termination does not automatically cancel an active subscription. You must cancel subscriptions through the Apple App Store or Google Play, depending on where you purchased the subscription.

Sections that by their nature should survive termination will survive, including intellectual property, restrictions, disclaimers, limitation of liability, indemnity, governing law, and dispute provisions.

The App is provided on an “as is” and “as available” basis.

To the maximum extent permitted by applicable law, Citrapps disclaims all warranties, whether express, implied, statutory, or otherwise, including warranties of merchantability, fitness for a particular purpose, accuracy, reliability, availability, non-infringement, uninterrupted operation, error-free operation, and suitability for any educational, academic, professional, clinical, or medical purpose.

We do not warrant that:

• the App will be accurate, complete, current, uninterrupted, secure, or error-free;
• the App will meet your expectations or academic goals;
• the App will improve your exam results or academic performance;
• the App content will always reflect the latest medical knowledge, guidelines, or educational standards;
• any errors or defects will be corrected;
• the App will be compatible with all devices, systems, or platforms.

Nothing in these Terms limits rights that you may have under applicable consumer protection laws.

To the maximum extent permitted by applicable law, Citrapps and its affiliates, service providers, licensors, contractors, owners, officers, employees, and agents will not be liable for any indirect, incidental, consequential, special, exemplary, punitive, or enhanced damages, including lost profits, lost data, lost business, loss of goodwill, academic failure, exam failure, loss of opportunity, device issues, service interruption, or reliance on inaccurate educational or medical content.

To the maximum extent permitted by applicable law, Citrapps’ total liability for any claim arising out of or relating to the App, the Services, or these Terms will be limited to the amount you paid to Citrapps through the App for the subscription or purchase giving rise to the claim during the twelve months immediately before the claim arose.

If you have not paid any amount for the App, Citrapps’ total liability will be limited to the maximum extent permitted by applicable law.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law.

To the maximum extent permitted by applicable law, you agree to defend, indemnify, and hold harmless Citrapps and its affiliates, service providers, licensors, contractors, owners, officers, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses, including reasonable legal fees, arising out of or related to:

• your use or misuse of the App;
• your violation of these Terms or the EULA;
• your violation of applicable law;
• your violation of third-party rights;
• your user content, feedback, reports, shared lists, or custom decks;
• your use of the App for patient care, diagnosis, treatment, emergency situations, or real-world clinical decision-making;
• your unauthorized copying, scraping, redistribution, or commercial use of App content.

These Terms are governed by the laws of Türkiye, without regard to conflict of law principles.

To the extent permitted by applicable law, disputes arising out of or relating to these Terms, the App, or the Services will be subject to the competent courts of Türkiye.

Nothing in this section limits any mandatory consumer protection rights or mandatory jurisdiction rights that you may have under the laws of your country of residence.

We may update these Terms from time to time. The updated version will be indicated by a revised “Last updated” date.

Where required by law or where changes are material, we may provide notice through the App, email, platform notices, or other appropriate means.

Your continued use of the App after changes become effective means that you accept the updated Terms. If you do not agree to the updated Terms, you must stop using the App.

You may not assign or transfer these Terms or your rights under them without our prior written consent.

We may assign or transfer these Terms in connection with a merger, acquisition, restructuring, sale of assets, financing, change of control, or transfer of the App or business, subject to applicable law.

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will remain in full force and effect.

The invalid, unlawful, or unenforceable provision will be interpreted or replaced to achieve the original purpose as closely as possible under applicable law.

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other provision.

Any waiver must be in writing and signed by us to be effective.

These Terms, together with the Privacy Policy, KVKK Aydınlatma Metni where applicable, EULA, and any applicable subscription, purchase, platform, or in-app terms presented to you, constitute the entire agreement between you and Citrapps regarding the Services.

If there is a conflict between these Terms and mandatory terms imposed by Apple, Google, or applicable law, the mandatory terms will control to the extent of the conflict.

If you have questions, requests, complaints, or concerns about these Terms or the App, you may contact us at:

Citrapps / idiomed
Operator: Barış Kayırtar
Email: contact@citrapps.com
Location: Mersin, Türkiye